Order and Shipping Policy

Woman signing for parcel

New Zealand sales only:

The ScopeUout.co.nz website is for New Zealand customers only and all of our prices are listed in NZ dollars. If you're browsing from Australia then why not visit our Australian site and pay in Australian dollars. 

Delivery costs:

We offer free shipping on orders over $500. Shipping on orders under $500 is a flat rate cost of $8, including to rural addresses. 

Delivery addresses:

We are only able to deliver to physical addresses where parcels can be signed for. Please do not include a PO Box as a delivery address at checkout.

Delivery times:

We understand that you want your new purchase as soon as possible and it is important that we get it to you as quickly as we can.

All orders are shipped via courier directly from our NZ based distributors warehouses to your door. Orders are processed and dispatched Monday to Friday. If you’ve placed your order over the weekend it will be processed on Monday. 

If your order is in stock in our distributors warehouse, it will be shipped within five to seven business days from the date of your order. Occasionally our distributors will have to source the product from their Australian warehouse which can take up to 14 working days. If we are aware that shipping times for a certain product will be longer than usual, we’ll indicate this on the product description.

If you need your product by a certain date then please get in touch before ordering to find out if that is possible.

If your order contains multiple products then individual products may be delivered on different days, depending on the warehouse that the products will be shipped from and the availability of freight carriers.

We endeavour to send you tracking details for your order but this is not always possible. If you have any questions at all regarding the status of the delivery of your order please contact us.

Please note that if you have paid via bank deposit then we'll process your product for dispatch and ship it to you once the payment has cleared in our account.

Order status:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and we are reaching out to our NZ distributors warehouses to confirm that the product is in stock and ready to ship.

Once your product has been dispatched from our distributors warehouse we will update our system to show that your order is on it’s way. We’ll email you to let you know the status of your order, and where possible we will provide you with the tracking details for the delivery.

You can check the status of your order at any time by visiting your order confirmation page which can be accessed by clicking on the ‘View Your Order’ button on your order confirmation email.

Prices and taxes:

Goods and Service Tax (GST of 15%) will be charged on all purchases. GST is included in the displayed sales price of all products. Your total order price will include the price of the product plus GST. No additional taxes will be added to the price of your product when you checkout. We reserve the right to change prices of our products at any time.

Payment options:

You can find out more about available payment options here

Returns and exchanges:

Information about returns and exchanges can be found here.

Other Terms & Conditions:

Products listed on the website are, to the best of our knowledge available for purchase. If for any reason we are unable to supply a product, we'll contact you via email to inform you of the delay and arrange a refund or alternative product if available. If we reach out to you and do not receive any response from you within seven business days we will refund your payment.

ScopeUout reserves the right to change information and the terms and conditions of sale at the ScopeUout Online Store at any time.

We make every effort to ensure that the information on our site is accurate and up to date. If you find an error please contact us and we’ll make a correction as soon as possible.

We cannot accept responsibility for information or opinions from third-parties contained within this site or for the content of links from this site.

Product specifications are obtained from the manufacturers and cannot be guaranteed accurate. Product descriptions are for guidance only. If you have any questions about a product please contact us and we'll be happy to help.

We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. You will be promptly informed if such a case arises. 

ScopeUout reserves the right to change prices for products displayed at the ScopeUout Online Store at any time.