Tell us what you think!

There really is nothing worse than poor customer service. You know when you contact a store to ask a question and they take days to get back to you? Or you place an order, and then hear nothing at all to confirm that your hard earned money has been received and your order is on it’s way?

Well the team at are with you there. We’ve all been online purchasers too, and we can’t stand buying online and not being happy with the service. That’s why we take pride in making sure that we’re always here to answer your questions, whether it’s on the phone or by email. We enjoy talking to you; our customers, and want to make sure that you get the very best binoculars, riflescopes, spotting scopes, telescopes and monoculars for you.

We put customer service at the top of everything we do. It’s our aim to sell you products that will be perfect for you and your hobbies. We want you to order and receive quality products that are fit for purpose, haven’t cost you the earth, and most of all bring you hours of enjoyment!

People often ask us ‘What’s the most rewarding aspect of running” and we can honestly say that the most satisfying thing is receiving emails from customers who are pleased with the service and the products that we have provided. So go ahead…tell us how we’re doing!

If you’d like to give us your feedback about our service, or maybe you have some suggestions on ways that we could improve our website or products that you would like us to stock, then we’d love to hear from you. Email us any time at, use our contact us page, or if you’ve recently received an order from us, follow the link to our Customer Satisfaction Survey which is included at the bottom of your order shipping confirmation email.

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